How experience trumps brand

The illusion of brand value in hospitality In the old days, when travelling to foreign lands, with languages one did not speak and food one could not eat, transportation systems one could not navigate and people one could not trust, it was generally safer to stay at a hotel chain property. A name one knewContinue reading “How experience trumps brand”

Silent Earthquakes in Hospitality

This is a guest blog written by Richard Adam, Chief Executive OPTIMIST, NED Board Member, Strategist, Developer, High-End Experience Incubator and Digital Advocate. You can connect with him on LinkedIn here. Since I can remember, there exist these “The future of …..” type of thing conferences, publications and panel discussions. What is the future ofContinue reading “Silent Earthquakes in Hospitality”

From Darkness to Light

How hotels change neighbourhoods and write history This article was written with Ed Ng and published on his blog earlier. Hong Kong Island smoulders in the tropical sun: A beautiful, vibrant place, rich and prosperous — the envy of the world, and the cosmopolitan heart of Asia. Central, the Peak, the Lan Kwai Fong andContinue reading “From Darkness to Light”