SEO or SMM? What Drives More Traffic?

We all know that “once you build it they will come” is a myth. Too many websites are rotting away in cyberspace because companies don’t know how to drive traffic. Yet even among those in the know, there is an ongoing debate which is more important: optimizing your site for search engines (SEO) or yourContinue reading “SEO or SMM? What Drives More Traffic?”

Curiosity Marketing: The Ideal Solution for Digital Natives

We are drowning in a flood of information, on our desktops, our mobile devices, our televisions; from product videos to long-form written content, from Instagram images to LinkedIn posts. Every avenue of marketing has been deployed, from aggressive advertising, email, to inbound strategies, podcasts, and webinars. And yet, marketers continue to come up with newContinue reading “Curiosity Marketing: The Ideal Solution for Digital Natives”

The Appocalyse: No Bright Future for Apps

Remember a few years ago, when every marketer told you that you needed to augment your brand with new touch points and that you couldn’t possibly do without your own app? The vision was that every store, every dentist and delivery service would have its own app. While for some use cases such as publicContinue reading “The Appocalyse: No Bright Future for Apps”

Beating Amazon & Co: Hands-on Marketing Tips for Brands

In the digital age of ubiquitous information, machine learning, and big data dominance, reaching the customer is tough. With online shopping, customers have access to an unlimited number of brands and products, their attention spans are shorter and split between multiple devices, and they are constantly researching, comparing and exploring different options before making theirContinue reading “Beating Amazon & Co: Hands-on Marketing Tips for Brands”

How to Estimate an AI Project’s Data Needs

One of the biggest challenges in today’s business world for mid and top-level executives is to correctly estimate data needs of new AI projects both at inception and over time. You may also want to read: Machine Learning in the Organization: First Steps The main questions which arise here are: what kind of data doContinue reading “How to Estimate an AI Project’s Data Needs”

What Chatbots Can Currently Do For Your Business

Chatbots are being hyped as the next big thing in marketing. They should, marketers insist, be an integral part not just of customer service, but of your entire content marketing strategy. In fact, far beyond marketing, they have use cases in every department of your business, every customer touchpoint, and even B2B interfaces of yourContinue reading “What Chatbots Can Currently Do For Your Business”

The Difference Between Artificial Intelligence, Machine Learning, and Deep Learning

Artificial Intelligence (AI) has entered our daily lives with a bang. From marketing to medicine, every business and industry seems to be affected. Technology companies are competing for dominance in the race to lead the market and acquire the most innovative and promising AI businesses. You may already be using AI in everyday life, with applicationsContinue reading “The Difference Between Artificial Intelligence, Machine Learning, and Deep Learning”

Can Blockchain Technology Solve the Food Chain Crisis?

At blockchain-themed events around the world, bold promises are being made about the ability of blockchain technology to solve the problem of food traceability and supply chains in general. But how realistic is that prospect? Is blockchain really the right tool for supply chain management and traceability? What will happen if deploy it broadly? IncidentsContinue reading “Can Blockchain Technology Solve the Food Chain Crisis?”

Don’t Build Your House on Rented Land: 6 Basic Content Marketing Rules

I have discussed content marketing in depth on this blog. There is no better way to attract, convert, and retain customers. Advertising disrupts and annoys, and younger generations are completely impervious to it. Whether you like the term or not, it is the future and the only form of good marketing. Yet, again and again,Continue reading “Don’t Build Your House on Rented Land: 6 Basic Content Marketing Rules”

The Bounce Rate: When It Matters, and When it Doesn’t

Bounce rate (sometimes confused with exit rate) is an Internet marketing term used in web traffic analysis. It represents the percentage of visitors who enter the site and then leave (“bounce“) rather than continuing on to view other pages within the same site. Whether you are using ads or inbound marketing strategies, the bounce rate tells you aContinue reading “The Bounce Rate: When It Matters, and When it Doesn’t”

The Right Role for Marketing

Marketers – especially those working in agencies for a variety of clients – tend to have a firm grasp of the terminology of marketing, the lingo, the concepts, and therefore claim to understand what exactly marketing is. But from a corporate perspective, the answer is far from clear. What is marketing? Marketing can be done large-scaleContinue reading “The Right Role for Marketing”

Busy Like a Bee: 3 Simple Ways to Improve Conversion Rates

Not a week goes by that I don’t get a call from an online business asking why their sales are going down, why their site isn’t taking off, why nobody is subscribing to their product demo, what they could do to improve online sales, and so forth. Sometimes the flaws are obvious, but more oftenContinue reading “Busy Like a Bee: 3 Simple Ways to Improve Conversion Rates”

The Importance of Customer Feedback and What to Do With It

Getting feedback is the right thing to do, everybody can agree on that. At every workshop I have ever conducted, 100% of participants agreed that customer feedback is essential. In reality, though, very few companies solicit feedback, and even fewer actually use it. The feedback you don’t listen to isn’t feedback, it’s a wasted opportunity.Continue reading “The Importance of Customer Feedback and What to Do With It”

Why You Should Always Put Your Retail Strategy First

Parts of the world, especially in Asia, are in a startup frenzy. Not a week goes by without a new startup looking for branding and marketing advice. Because this is Asia, which has a long history of making things and the most brilliant engineers in the world, most of these startups make hardware. Established companiesContinue reading “Why You Should Always Put Your Retail Strategy First”

Is Digital Advertising the Biggest Fraud in History?

Enron is commonly referred to as the biggest fraud ever, costing investors over 70 billion USD. Perhaps Lehman Brothers did even more damage. Or Bernie Madoff. It’s hard to say. But without a doubt, we do now have a new candidate, and it’s not a company or a person. It’s an industry; digital advertising. ListenContinue reading “Is Digital Advertising the Biggest Fraud in History?”

How to Influence the Customer Journey

Branding and marketing experts are increasingly talking about the “customer journey” – a fancy word encompassing everything from product discovery to actual purchase action. But what exactly is this “journey” and how, as product or service providers, can we influence it? Think about it that way: the last time you purchased something other than aContinue reading “How to Influence the Customer Journey”

The Intersection of Personal and Corporate Brand

The Internet and social media, in particular, have turned the world into a global marketplace for attention. People, products, companies, political parties, NGOs and governments all need to present a “digital image”. How to be noticed and perceived positively in the digital space is a tedious and often painful exercise in self-promotion. It can alsoContinue reading “The Intersection of Personal and Corporate Brand”

Why is Marketing Automation so Painful?

Disruptive innovation has been a buzzword ever since Clayton Christensen coined it way back in the mid-1990s. The latest disrupter was none other than Oracle and their customer management applications business sector, then by Salesforce. And currently, Salesforce faces the risk of being disrupted by another industry honcho, HubSpot. Interestingly, HubSpot is now on theContinue reading “Why is Marketing Automation so Painful?”

Why B2B Companies Need to Embrace Millennials

As a marketer, I work mostly with big B2B companies in the semiconductor, electronics, pharmaceutical, and machinery sector. These are conservative industries with little need for hype – on the contrary. Fluff pieces, unrealistic promises, and sensational advertising tactics harm these companies more than help them. So at first glance, we have very little toContinue reading “Why B2B Companies Need to Embrace Millennials”

The New Frontier: Improving Customer Experience through AI

There are actually two frontiers when it comes to improving customer experience in an enterprise, namely the voice of your customer and the voice of your employees. Customer feedback is integral to optimizing service offerings, improving products, and increasing operational efficiency. Yet a lot of feedback is misplaced, irrelevant, or even vicious. Disgruntled customers withContinue reading “The New Frontier: Improving Customer Experience through AI”